Privacy policy

At Siux Brands World, S.L. (hereinafter, “Siux”), we value your privacy and understand how important it is for you to have control over your personal data. This Privacy Policy aims to clearly and simply explain how we collect, use, protect, and, when necessary, share the personal information you provide when browsing and shopping on www.siuxpadel.com.

We invite you to read this policy and contact us if you have any questions about how we use your personal data.

1. IDENTITY AND CONTACT INFORMATION OF THE DATA CONTROLLER

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter, “GDPR”) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you that this Privacy Policy establishes the terms under which SIUX BRANDS WORLD, SOCIEDAD LIMITADA (hereinafter, “Siux”), NIF: B55424493, and with registered address at Paseo de la Castellana, nº 144, Planta 7, Puerta A, 28049, Madrid (Madrid), processes the personal data of users who access and use the services of the website www.siuxpadel.com.

For any inquiries, you can contact us via email: info@siuxpadel.com.

2. NOTICE TO MINORS

If you are under 14 years old and have accessed this website without notifying your parents, you should not register as a user.

This website respects and protects the personal data of its users. As a user, you should know that your rights are guaranteed.

For users under 14 years old, parental or guardian consent is required for the processing of your personal data.

3. INFORMATION AND CONSENT

By accepting this Privacy Policy, the user is informed and grants their free, informed, specific, and unequivocal consent for the personal data provided through the website www.siuxpadel.com to be processed by Siux for the purposes indicated in this policy.

4. PURPOSES OF DATA PROCESSING

At siuxpadel.com, the data you provide is processed lawfully, fairly, and transparently, always respecting your privacy and data protection rights.

This data is used to manage the services you contract on our website and carry out the administrative, fiscal, and accounting procedures necessary to comply with our commitments and legal obligations. Additionally, it is used to provide support and customer service, send you notifications related to your account, activity, and possible issues.

The personal data collected on www.siuxpadel.com will be processed for the following purposes:

Management of the commercial relationship: Processing and shipping of orders placed through the website, for both retail customers (B2C) and distributors (B2B).
Customer service: Responding to information requests, queries, complaints, or inquiries received through the contact forms.
Billing and accounting: Processing data necessary for issuing invoices and managing payments.
Marketing campaigns: Sending commercial and advertising information through digital media and social networks, provided the user has given their consent.
Analysis and statistics: Collecting analytical data to understand user interaction with the website and improve our services using tools like Google Analytics.
Service personalization and improvement: Your data can also help us improve our services, personalize your user experience, and send you relevant information about our activities and news.

Additional Purposes of Data Processing

We will also process your data to comply with legal obligations, such as responding to legal processes or requests from authorities. This includes protecting users’ rights, complying with court orders, or providing information to representatives and advisors, including lawyers and tax consultants.

Additionally, we collect some non-identifiable data through cookies downloaded to your device when you browse our website, as detailed in our Cookies Policy.

Social Media Management

Siux has a presence on social media. The processing of data from users who follow us on these platforms is governed by this policy and the terms of use of each social network. We use this data to manage our social media presence, inform you about activities, products, or services, and for any other purpose allowed by the social network regulations. We will not use these profiles to send individual advertisements.

5. TYPES OF DATA COLLECTED

For the purposes described, Siux will collect and process the following categories of personal data:

Identifying information: Name and surname.
Contact details: Address, phone number, and email address.
Billing information: NIF or VAT number, billing address.
Transaction and service information: Details related to the products or services requested.

6. LEGAL BASIS FOR DATA PROCESSING

The legal basis that legitimizes the processing of the personal data collected depends on the purpose for which the data is collected:

Performance of a contract: Processing necessary to manage and execute the contractual relationship established with the retail customer or distributor.
User consent: In cases of sending commercial communications or processing website navigation data for analytical and statistical purposes, explicit user consent will be requested.

7. DATA RETENTION PERIOD

Personal data will be retained for the time necessary to fulfill the purposes of the processing and subsequently kept in a blocked state to comply with legal retention obligations.

Customer and distributor data: Retained while the contractual relationship lasts and subsequently until the legal responsibilities derived from it expire.
Data for commercial communications: Retained until the user requests to unsubscribe.
Analytical data: Retained as necessary to understand usage patterns and improve website services.

8. DATA RECIPIENTS

At Siux Brands World, S.L. (Siux), we work with various service providers who act as data processors under our instructions and in compliance with the provisions of the General Data Protection Regulation (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD). Below, we detail the main service providers and their roles in processing your data:

Shopify International Ltd.: Website hosting provider and tool for customer and database management. Shopify manages the infrastructure required for the website to function properly and supports customer administration.
ERP Odoo: Billing management system used to process payments and handle the data necessary to fulfill our fiscal and accounting obligations.
Mailchimp: Email marketing tool used for sending commercial communications and promotions to customers who have consented to receive these notifications. Mailchimp helps us manage subscriber lists and send segmented emails.
Google Analytics: Statistical analysis tool used to collect information about website usage and improve user experience. Google Analytics collects data about user navigation and behavior anonymously, allowing us to make adjustments based on aggregated analysis.

Commitment of Data Processors

All our service providers act strictly as data processors under GDPR and LOPDGDD. This means they can only access and process the data necessary to carry out their services, always under Siux’s instructions and within the confidentiality and data protection agreements we have established with each of them.

Siux ensures that these providers meet adequate security and confidentiality standards for processing your data and that the data is used exclusively for the agreed purposes.

9. USER RIGHTS

Anyone has the right to confirm whether Siux Brands World, S.L. (hereinafter, “Siux”) is processing personal data concerning them.

As a data subject, you have the following rights:

Request access to your personal data.
Request the rectification of inaccurate data or its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Request the cancellation of your data.
Request the restriction of its processing in certain circumstances, in which case it will only be retained for the exercise or defense of claims.
Object to the processing of your data, in which case we will cease processing unless for compelling legitimate reasons or the defense of possible claims.
Request data portability, which allows you to receive the personal data provided to us in a structured, commonly used, and machine-readable format and transmit it to another data controller, provided that:
The processing is based on your consent.
The data has been provided by you.
The processing is carried out by automated means.

If you exercise your right to data portability, you are entitled to have the data transmitted directly from one controller to another, whenever technically feasible.

Additionally, you have the right to effective judicial protection and to file a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency (AEPD), if you believe that the processing of your data violates current regulations.

Supervisory Authority:

Agencia Española de Protección de Datos

C/ Jorge Juan, 6

28001-Madrid

http://www.agpd.es

To exercise any of these rights, we have enabled the email info@siuxpadel.com where you can send your request.

10. DATA SECURITY

Siux implements the necessary security measures to protect users’ personal information from unauthorized access, alteration, or loss of their personal data.

SIUX BRANDS WORLD is committed to using and processing users’ personal data respectfully and confidentially, in accordance with its intended purpose, and to fulfilling its obligation to safeguard it. We adopt all measures to prevent its alteration, loss, unauthorized processing, or access, in compliance with current data protection regulations.

This website includes an SSL certificate. This is a security protocol that ensures your data travels securely and integrally; that is, data transmission between a server and a web user, and in feedback, is fully encrypted. The website also includes anti-spam measures, protections against attacks, and phishing safeguards.

Regarding confidentiality in data processing, SIUX BRANDS WORLD ensures that any person authorized to process customer data (including staff, collaborators, and service providers) is under an appropriate obligation of confidentiality, whether through contractual or legal duties.

11. SECURITY NOTIFICATION AND BREACH DECLARATION

At SIUX BRANDS WORLD, we take reasonable and appropriate measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, considering the risks involved in processing and the nature of the personal information. However, if SIUX BRANDS WORLD determines that your service data has been misused (even by a SIUX BRANDS WORLD employee), has been exposed due to a security breach, or improperly acquired by a third party, SIUX BRANDS WORLD will promptly inform you of such a breach, misappropriation, or improper acquisition.

12. CHANGES TO THE PRIVACY POLICY

Siux reserves the right to modify this Privacy Policy to adapt to legislative changes and industry practices. In such cases, we will publish the changes on this page with the updated date.

13. ACCEPTANCE AND CONSENT

By using the website www.siuxpadel.com, the user declares to have been informed of the conditions regarding personal data protection and accepts this Privacy Policy.

Last updated: 06-11-2024