Terms of service

Thank you for choosing us as your preferred option for purchasing padel-related products. At SIUX BRANDS WORLD, S.L., we deeply value your trust and work to ensure that your shopping experience is completely satisfactory, secure, and transparent.

To guarantee a clear and responsible commercial relationship, we invite you to carefully read the commercial terms governing your purchase. These terms reflect our commitment to providing you with reliable service aligned with the highest quality standards.

At SIUX BRANDS WORLD, S.L., we respect and protect your rights as a customer. Therefore, we encourage you to review these terms thoroughly before completing your purchase. If you need clarifications or have any questions, our customer service team is available to assist you at info@siuxpadel.com.

WE GUARANTEE YOUR TRUST

These General Terms and Conditions, together with any applicable Specific Conditions, govern the legal relationship arising from the contracting processes carried out between SIUX BRANDS WORLD, S.L., and the users of our online store, accessible via www.siuxpadel.com.

Our sports products are available to any user who complies with the terms set forth in these conditions. This document is always available on our website for consultation, reading, downloading, or printing, in compliance with Royal Decree 1906/1999, regulating Telephonic or Electronic Contracting, as well as Law 7/1996, on the Regulation of Retail Trade (as amended by Law 47/2000, of December 19), regarding distance sales according to Articles 38 and following.

Legal Entity Responsible:

SIUX BRANDS WORLD, S.L.
Tax Identification Number (NIF): B55424493
Address: Avenida Camino de Santiago, nº 25, Edificio Deportivo 2, 28050 Madrid, Spain
Email: info@siuxpadel.com
Website Domain: www.siuxpadel.com

These general conditions regulate the contracting of products offered on the website www.siuxpadel.com, owned by SIUX BRANDS WORLD, S.L..

Objective

This website is an e-commerce platform aimed at selling padel-related products, including rackets, apparel, accessories, balls, and bags, among others. All available products are described in detail, indicating features, prices, and usage conditions.

General Description of Products Offered

The SIUX online store specializes in selling padel rackets and related products, designed to meet the needs of players of all levels. We offer a wide range of padel rackets, sportswear, and high-quality accessories to ensure the best experience in the practice of padel.

The products available through our platform include, but are not limited to:

Padel rackets: Professional, advanced, intermediate, and beginner categories.
Sportswear: Shirts, pants, skirts, sweatshirts, and socks.
Accessories: Overgrips, wristbands, caps, protectors, and training equipment.

Each product comes with a detailed description, technical specifications, and usage recommendations to help customers make informed decisions about their purchases.

Our website also provides purchase guides and informational content related to the available products to assist users in selecting the most suitable items for their needs. These guides include details about choosing padel rackets, tips for improving performance on the court, and explanations of the features and benefits of the offered products.

Each product category in our store is carefully selected to ensure the highest quality and satisfaction, with the ultimate goal of helping you improve your performance and enjoy your favorite sport in total comfort and safety

Product Availability and Pricing

All products offered are subject to availability. The prices indicated in our online store are final unless a typographical error or changes by the manufacturer or supplier occur. If the purchased product is unavailable or the price changes before completing the purchase process, we will contact the customer to agree on the best solution.

Purchase Process

The purchase process at SIUX is designed to be simple, secure, and efficient, ensuring a satisfying user experience. Below are the steps to complete your order:

1. Product Selection:

Browse our catalog and choose the products you wish to purchase, such as padel rackets, sportswear, or accessories. Add the desired products to your shopping cart. Each product includes a detailed description, technical specifications, and usage recommendations to help you make the best decision.

2. Cart Review:

Before proceeding to payment, review the content of your cart. Verify the selected products, quantities, prices, and any applicable offers or discounts. If necessary, modify your order by adding or removing items.

3. Personal and Shipping Information:

Provide your shipping address and contact details required to process the order. If you are a registered user, log in to expedite this process. Registration is optional, and you can complete your purchase as a guest.

4. Payment Method:

Choose your preferred payment method from the available options. Ensure the provided payment information is correct to avoid processing issues.

5. Order Confirmation:

After completing the payment, you will receive a confirmation email with the order details, including a description of the purchased products, shipping address, and tracking number. This email serves as proof of purchase and may include the corresponding invoice.

6. Shipping and Delivery:

Your order will be processed and shipped via FedEx. The estimated delivery time depends on your location and product availability. You will receive email notifications about your order status and tracking details.

Important Notes

Accurate Information: Ensure all provided details for completing your order are accurate and up to date. Failure to meet this condition may result in order cancellation.
Discount Coupons: Discount codes are for individual use and non-transferable. Each coupon is subject to validity dates and specific conditions. SIUX reserves the right to cancel promotions if misuse is detected.
User Account: Registering on the website is not mandatory but offers benefits, such as managing future purchases, tracking orders, and securely storing data for future transactions.

Shipping and Delivery

Delivery Areas:

We deliver to the following European countries:

Bulgaria
Ireland
Croatia
Greece
Cyprus
Sweden
Malta
United Kingdom (Great Britain)
Slovakia
Austria
Finland
Germany
Norway
Italy
Switzerland
Vatican City (Holy See)
Poland
Belgium
Romania
France
Slovenia
Netherlands
Hungary
Luxembourg
Denmark
Monaco

Delivery Times:

Zone 1 Countries: 1–2 business days.
Other Countries: 5–7 business days.

The delivery times indicated are approximate and depend on stock availability, logistics conditions, and the carrier’s transit times.

Additional Shipping Costs:

Orders including a box of balls are subject to additional shipping charges based on the destination zone:

Zone 1: €12.95 additional charge.
Zone 2: €17.95 additional charge.

This additional cost will be calculated automatically and displayed in the shopping cart before finalizing the purchase. The customer will be informed of this charge at checkout.

Customs and Import Duties:

Customs duties and import taxes are solely the customer’s responsibility. This includes any additional charges that may apply in the destination country’s customs office. It is the customer’s responsibility to verify potential duties and restrictions before placing an order. The company is not liable for these additional charges.

Shipping Provider:

Orders are shipped via FedEx, one of the most reliable international courier services. Delivery times depend on the geographical area and service conditions at the time of shipment.

Order Tracking:

Once the order has been processed and shipped, the customer will receive a confirmation email with order details and a tracking number to check the shipping status at any time.

For any questions regarding shipping or further information, please contact our customer service team, who will be happy to assist you.

Pricing and Payments

Pricing:

All prices include applicable VAT.
Additional costs, such as shipping fees or duties, will be itemized before finalizing the purchase.

Payment Methods:

Bank transfer, credit/debit card, PayPal, Apple Pay, and Google Pay.

Price Validity and Offers:

The products and services offered on the website, along with their prices, are available for purchase as long as they remain in the online catalog. Users are advised to access updated versions of the website to avoid price errors. In any case, orders in progress will maintain their conditions for seven days from the moment of formalization.

Taxes:

The prices of the products offered on SIUX include Spanish VAT (Value-Added Tax). However, the final price of your order may vary depending on the applicable VAT rate based on the product destination.

• Purchases Outside the European Union:

Purchases by customers outside the EU may be exempt from VAT, depending on the buyer’s country of residence and status (business/professional or individual), as established by Law 37/1992 and European Directive 2008/8/CE.

• Purchases Within the European Union:

For orders destined for other EU countries, the applicable VAT rate of the destination country will apply, as per local tax regulations.

Returns, Exchanges, and Refunds

At SIUX BRANDS WORLD, we want you to be completely satisfied with your purchase of padel rackets and related products. However, if you need to make a return or exercise your right of withdrawal, the following clear and specific conditions apply:

Right of Withdrawal:

• The right of withdrawal allows you to return purchased products without providing reasons or incurring penalties, within 14 calendar days from the date of receiving the order.

• The right applies exclusively to products returned in the same condition in which they were received, except for exceptions established by applicable regulations.

Exceptions to the Right of Withdrawal:

As per Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to:

Sealed health and hygiene products: Products that are not suitable for return for health or hygiene reasons, such as intimate items or those unsealed after delivery.
Promotional bundles: Partial returns of products purchased as part of a promotion or bundle discount will not be accepted.
General Return Conditions:
The customer is responsible for the return shipping costs unless the return is due to an error by SIUX (incorrect or defective product).
To initiate a return, customers must contact SIUX BRANDS WORLD through the contact form available on the website or via email at info@siuxpadel.com.
SIUX will verify the returned product’s condition. Once confirmed that the product meets the return conditions, the refund will be processed within 14 calendar days of receiving the returned item.

Product-Specific Return Conditions:

Padel Rackets and Accessories:

Rackets and accessories (e.g., overgrips, wristbands, caps) can be returned if:
The product is in perfect condition, showing no signs of use, scratches, or damage.
It is in its original packaging with all tags intact.
Returns will not be accepted for rackets that have been used or altered unless they have a manufacturing defect.

Sportswear:

Sportswear (e.g., shirts, pants, skirts, sweatshirts, socks) can only be returned if:
The product is unused, unwashed, and in its original packaging with all tags intact.
Returns will not be accepted for garments that have been altered, worn, or washed.

Defective or Damaged Products:

If you receive a defective product or one damaged during transport, please contact us immediately. We will provide an appropriate solution, which may include a replacement or refund, depending on the situation.

Exchange Policy

Exchanges for Size or Fit Issues:

• If a purchased item does not fit properly, you can request an exchange within 14 calendar days of receiving the order. We will exchange the product for a different size or an item of equal value, based on your preference.

Exchanges for Style Preferences:

• You may also request an exchange for other reasons, such as a preference for a different style, within 14 calendar days.

Exchange Restrictions:

Products must be unused, in their original condition, with tags, packaging, and accessories intact.
Custom or personalized items (e.g., engraved rackets) and items purchased as part of special promotions or bundles cannot be exchanged unless they have manufacturing defects.

Product Warranty

At SIUX BRANDS WORLD, we ensure that all products meet the manufacturer’s quality standards and specifications. Product warranties are regulated by Royal Decree-Law 7/2021, with the following conditions:

Legal Warranty Period: All products have a legal warranty of three years from the delivery date.
Spare Parts: Manufacturers are required to keep spare parts available for at least 10 years after the product is discontinued.

Warranty Limitations:

The warranty covers manufacturing defects, such as:

Material defects or issues affecting functionality.
Problems preventing the product from operating as specified.

The warranty does not cover:

Normal wear and tear from regular use.
Improper use, negligence, or exposure to extreme conditions.
Altered, modified, or repaired items by unauthorized third parties.

Warranty Claims Procedure:

1. Notify the issue via email at info@siuxpadel.com with the subject “Warranty” and your order number.

2. Provide detailed information and attach photos or videos showing the issue.

3. The product will be analyzed by our technical team. Depending on the evaluation:

Repair: If repairable, the product will be returned in optimal condition.
Replacement: If irreparable, the product will be replaced with a new one.
No Defect Found: If no defect is detected, the product will be returned unchanged.

Technical Means to Correct Errors

If the customer makes an error when submitting data, they can correct it in the “My Profile” section of the platform at any time.

During the purchasing process, errors can be corrected before finalizing the order.

For address corrections:

If the product has not been shipped, the new address will be used.
If the product has already been shipped, the package must be returned to SIUX BRANDS WORLD, S.L. before issuing a refund or store credit for future purchases.

Limitation of Liability

SIUX BRANDS WORLD, S.L. makes every effort to ensure that the products offered meet their specifications and that the customer experience is satisfactory. However, the customer acknowledges the following limitations:

1. Force Majeure Events:

• Delays or delivery failures caused by natural disasters, strikes, governmental restrictions, logistical failures, or external systems are not the company’s responsibility.

2. Customs and Duties:

• The customer is responsible for customs fees or import taxes applicable in the destination country.

3. Third-Party Technical Failures:

• Technical issues attributed to third-party providers, such as server outages or cyberattacks, are beyond the company’s control.

4. Product Misuse:

• The company is not liable for damages caused by improper use of the products, contrary to the instructions provided.

Data Protection

The personal data collected during the purchase process will be handled in compliance with our Privacy Policy.

Online Dispute Resolution Platform

The European Commission has established the first European platform for online dispute resolution under consumer protection regulations. SIUX BRANDS WORLD, S.L. informs users of this tool as an alternative for resolving disputes.

To access the dispute resolution platform, use this link: http://ec.europa.eu/odr.

Modification of Conditions

SIUX BRANDS WORLD, S.L. reserves the right to modify these conditions without prior notice. Changes will only apply to purchases made after the update.

Governing Law and Jurisdiction

These terms are governed by Spanish law. In case of disputes, the parties may submit to the courts and tribunals of the user’s domicile, as per applicable consumer protection regulations.